FAQs

We take the security of your personal info seriously. Our website uses SSL encryption to protect your data, and we follow industry-standard security practices to make sure your payment info stays secure during the transaction process.

We currently support the following payment methods: PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay.

All orders are processed in USD, using the latest exchange rates.

We process orders super quickly to ensure speedy delivery. If you need to cancel or modify your order, reach out to our customer service team ASAP. We'll do our best to accommodate your request, but we can't guarantee changes once an order has been processed. Because once your order is shipped, we cannot modify any content about the order.

If you haven’t received an order confirmation email, there are several possible reasons:

1. Sometimes these can end up in your junk or spam folder so check there.

2. Maybe your order has not come through. You need to contact us and we'll help you check if your order is complete.

3. Please confirm whether your email address is filled in correctly. If you fill in the wrong email address, you will not be able to receive it. Contact us and we will change the correct email address and resend you an order confirmation email.

drpentop.com supports shipping to the United States, France, the United Kingdom, Germany, Canada, and Italy. Other countries/regions are not currently supported. Shipping costs in different countries/regions are inconsistent, please check the shipping costs in the corresponding country/region.

Shipping Methods	Order processing time	Shipping Time	Costs
United States	1~3 working days	7~12 working days	10 USD
France, United Kingdom, Germany	1~3 working days	6~8 working days	Free Shipping
Canada, Italy	1~3 working days	10~15 working days	12 USD

All orders will be shipped within 1-3 business days. For more information, please refer to our Shipping Policy page https://drpentop.com/pages/shipping-customs.

Yep, we offer international shipping. If you have difficulty when placing an order, kindly send us an email and we'll do our best to get you covered. Head to our Terms page https://drpentop.com/policies/shipping-policy, for more info on international shipping rates, delivery times, and any extra fees that may apply.

If you are not completely satisfied with your item, you can initiate a return within 90 days of receiving it. To begin the process, please contact our customer service team.

To start a return, you can contact us at info@drpentop.top . If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will not pay for the shipping incurred during returns and exchanges, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.It may take 14 business days after receiving your returned item.